Email: support@hananqueen.com
Address: 53A Pomaria Road, Henderson, Auckland, New Zealand
USA mailing: 9169 W State St #2036, Garden City, ID 83714, USA
Phone: +64 22 644 2476 / +1 208-839-4558
Policies: hananqueen.com/privacy · /terms

Email support@hananqueen.com (fastest). You can also reach us on Instagram @hananqueeni or Facebook /hananqueenf. We reply within 24 hours on business days.

You can request a return within 30 days of delivery for unused items in original packaging with all tags/accessories. Contact support@hananqueen.com for an authorization and instructions.

For hygiene and safety, opened beauty tools/consumables, earrings, and customized items are final sale unless defective. Please check the product page for any special notes.

We’ll help you exchange for a different color/variant where available. If not, we’ll process a refund once your return is received and inspected.

If the return is due to a manufacturing defect or our error, we cover it. For change-of-mind returns, the customer covers return postage.

Email us within 7 days of delivery with photos of the item, the outer box, and the shipping label. We’ll arrange a free replacement or refund.

Approved refunds are issued to your original payment method within 3–7 business days after we receive and inspect the return (bank processing times may vary).

We ship worldwide with trusted logistics partners. Orders are processed in 1–3 business days and ship from our fulfillment network.

FREE worldwide shipping on orders $50+Flat
$5 shipping for orders under $50
Rates are calculated automatically at checkout.

USA / Canada / Europe / Australia: 8–16 business days
Rest of World: 10–20 business days
Times can vary due to customs or peak seasons. You’ll receive a tracking link as soon as your order ships.

Some countries charge import fees on delivery. These are set by your local customs office and are the customer’s responsibility.

As soon as your order ships, you’ll get an email with a tracking number. You can also check your order status from your account page.

Tracking scans may be delayed while parcels move between carriers. If there’s no update for 7 days, contact us and we’ll investigate.

If your order hasn’t arrived within 30 business days, email support@hananqueen.com. We’ll replace or refund after a quick carrier check.

We can usually help within 12 hours of purchase. Email us as soon as possible with your order number and the requested change.

If your order hasn’t shipped yet, yes - email us immediately. Once a package is in transit, address changes aren’t guaranteed.

Add a note at checkout; we’ll include a complimentary gift message. Gift packaging options vary by product.

Yes - save items to Queen’s Picks (our Wishlist). Create an account to sync across devices and share with friends.

We support Visa, MasterCard, Amex, Apple Pay, Google Pay, PayPal, Shop Pay, and other local methods available via Shopify Payments.

Yes. Our store runs on Shopify’s PCI-compliant infrastructure with SSL encryption. We never store full card details.

We sell worldwide and support multiple currencies. Your currency is selected automatically by Shopify Markets (you can change it in the footer).

Enter your code on the checkout page. One code per order unless stated otherwise. Most codes exclude sale items and bundles.

Taxes are calculated automatically at checkout where applicable. Import duties/VAT may be collected by your local carrier on delivery.

We aim for true-to-life images. Slight differences in color can occur due to lighting and screen settings.

Yes - see each product page. As a guide:
Jewelry/accessories: avoid water, perfumes, lotions; store in a pouch.
Electronics/beauty tools: use per manual; keep away from moisture; charge with certified adapters.
Textiles: follow care labels to preserve color and shape.

Check the Compatibility section on the product page (e.g., USB-C/Lightning, size/fit). If you’re unsure, message us - we’re happy to confirm.

Yes - check Gift Bundles for curated sets. Join our email list to unlock 25% off select bundles and get early access to drops.

Orders $50+ ship free worldwide automatically - no code needed. You’ll see the discount at checkout.

Absolutely. Email support@hananqueen.com with the items/quantities and your timeline, and we’ll prepare a quote.

Message us at support@hananqueen.com - we’re here to help.