Helpful guidance for shipping, returns, and product care

Answers for Queens

Company & Policies

  • A New Zealand-based online boutique curating elegant accessories, chic beauty gadgets, and modern lifestyle must-haves for women. Please visit our About Us page.

  • Email: support@hananqueen.com
    Address: 53A Pomaria Road, Henderson, Auckland, New Zealand
    USA mailing: 9169 W State St #2036, Garden City, ID 83714, USA
    Phone: +64 22 644 2476 / +1 208-839-4558
    Policies: hananqueen.com/privacy · /terms

  • Email support@hananqueen.com (fastest). You can also reach us on Instagram @hananqueeni or Facebook /hananqueenf. We reply within 24 hours on business days.

Returns and Exchanges

  • You can request a return within 30 days of delivery for unused items in original packaging with all tags/accessories. Contact support@hananqueen.com for an authorization and instructions.

  • For hygiene and safety, opened beauty tools/consumables, earrings, and customized items are final sale unless defective. Please check the product page for any special notes.

  • We’ll help you exchange for a different color/variant where available. If not, we’ll process a refund once your return is received and inspected.

  • If the return is due to a manufacturing defect or our error, we cover it. For change-of-mind returns, the customer covers return postage.

  • Email us within 7 days of delivery with photos of the item, the outer box, and the shipping label. We’ll arrange a free replacement or refund.

  • Approved refunds are issued to your original payment method within 3–7 business days after we receive and inspect the return (bank processing times may vary).

Shopping & Payment Information

  • We ship worldwide with trusted logistics partners. Orders are processed in 1–3 business days and ship from our fulfillment network.

  • FREE worldwide shipping on orders $50+Flat
    $5 shipping for orders under $50
    Rates are calculated automatically at checkout.

  • USA / Canada / Europe / Australia: 8–16 business days
    Rest of World: 10–20 business days
    Times can vary due to customs or peak seasons. You’ll receive a tracking link as soon as your order ships.

  • Some countries charge import fees on delivery. These are set by your local customs office and are the customer’s responsibility.

  • As soon as your order ships, you’ll get an email with a tracking number. You can also check your order status from your account page.

  • Tracking scans may be delayed while parcels move between carriers. If there’s no update for 7 days, contact us and we’ll investigate.

  • If your order hasn’t arrived within 30 business days, email support@hananqueen.com. We’ll replace or refund after a quick carrier check.

  • We can usually help within 12 hours of purchase. Email us as soon as possible with your order number and the requested change.

  • If your order hasn’t shipped yet, yes - email us immediately. Once a package is in transit, address changes aren’t guaranteed.

  • Add a note at checkout; we’ll include a complimentary gift message. Gift packaging options vary by product.

  • Yes - save items to Queen’s Picks (our Wishlist). Create an account to sync across devices and share with friends.

  • We support Visa, MasterCard, Amex, Apple Pay, Google Pay, PayPal, Shop Pay, and other local methods available via Shopify Payments.

  • Yes. Our store runs on Shopify’s PCI-compliant infrastructure with SSL encryption. We never store full card details.

  • We sell worldwide and support multiple currencies. Your currency is selected automatically by Shopify Markets (you can change it in the footer).

  • Enter your code on the checkout page. One code per order unless stated otherwise. Most codes exclude sale items and bundles.

  • Taxes are calculated automatically at checkout where applicable. Import duties/VAT may be collected by your local carrier on delivery.

Orders, Rewards & Gifting

  • We aim for true-to-life images. Slight differences in color can occur due to lighting and screen settings.

  • Yes - see each product page. As a guide:
    Jewelry/accessories: avoid water, perfumes, lotions; store in a pouch.
    Electronics/beauty tools: use per manual; keep away from moisture; charge with certified adapters.
    Textiles: follow care labels to preserve color and shape.

  • Check the Compatibility section on the product page (e.g., USB-C/Lightning, size/fit). If you’re unsure, message us - we’re happy to confirm.

  • Yes - check Gift Bundles for curated sets. Join our email list to unlock 25% off select bundles and get early access to drops.

  • Orders $50+ ship free worldwide automatically - no code needed. You’ll see the discount at checkout.

  • Absolutely. Email support@hananqueen.com with the items/quantities and your timeline, and we’ll prepare a quote.

Didn’t find your answer?

  • Message us at support@hananqueen.com - we’re here to help.